Road Runner Offroad will accept any of our products for return if there is a fault with the
product or if a customer is unhappy with the performance of a product based on the advertised description.
If it is a branded product that we have sold for another ‘manufacturer’, the return will
be passed onto the ‘manufacturer’ to be determined by the ‘manufacturer’ if a warranty or refund will be accepted.
Road Runner Offroad will not be held liable for another manufacturer’s return policy.
The original copy of the invoice must be provided to Road Runner Offroad.
Road Runner Offroad will not refund or exchange a product because you ‘simply changed your mind’.
We will accept returns up to a maximum of 7 days from delivery date.
Warranty is different from returns and depends on the particular parts, manufacturer and circumstances of
If a "part" is fitted incorrectly and is the cause of the "part" being faulty Road Runner Offroad will not exchange/Refund or replace the part.
Where Do Customers Return Items?
Authorised returns (approval must be sought prior)
Products are to be returned to
Road Runner Offroad
37 Old Sale Rd
Buln Buln VIC 3821
The parts must be sent with a copy of the original tax invoice with up to date contact details and a letter explaining what the problem is with the parts supplied.
Parts must be placed on a trackable freight Carrier and Road Runner Offroad will not be held liable for lost freight, and will not pay or replace lost freight.
Who Pays For Returns?
Road Runner will pay for all freight charges if product is deemed faulty as per the products warranty clause. When a return is not due to a manufacturers fault, the customer must pay freight costs.
20% restocking fee will apply for products that are not faulty
If Road Runner Offroad has sent you the wrong part, we will pay full cost of freight
Parts to be returned for assessment are to be paid by the customer. If the product is deemed faulty, Road Runner Offroad or the Manufacturer will reimburse the original cost of freight.
Credit For Return?
If a return has been approved and the customer would like the money returned, Road Runner Offroad will only return the money to the EFT/PayPal account or credit card number that the original invoice was debited to.
If products are returned in damaged and / or not the original packaging, the cost of the replacement packaging will be taken off the refund amount.
It is up to the Person fitting the products to make sure the parts do work correctly, are fitted
correctly and are the correct parts prior to fitting.
We have endeavoured to give the most accurate description of our products, shipping, payment and warranty terms. If you are unsure of these terms, please contact us before purchasing.
Terms & Conditions
The term ‘Road Runner Offroad Pty. Ltd.’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 37 Old Sale Road, BULN BULN, VICTORIA, 3821. Our ABN is 59 633 785 869. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
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