Returns Policy

Returns Policy main image Returns Policy image

Warranty

Warranty offered extends to the original purchaser only,
Warranty period on all items is a minimum 12 months, unless otherwise stated on the product details, or extended by manufacturer,

If you have a Warranty claim please contact us at sales@roadrunneroffroad.com.au with proof of purchase.

What Can Be Returned?

Road Runner Offroad will accept any of our products for return if there is a fault with the
product or if a customer is unhappy with the performance of a product based on the advertised description.
If it is a branded product that we have sold for another ‘manufacturer’, the return will 
be passed onto the ‘manufacturer’ to be determined by the ‘manufacturer’ if a warranty or refund will be accepted.

Road Runner Offroad will not be held liable for another manufacturer’s return policy.
The original copy of the invoice must be provided to Road Runner Offroad.
Road Runner Offroad will not refund or exchange a product because you ‘simply changed your mind’.
We will accept returns up to a maximum of 7 days from delivery date.
Warranty is different from returns and depends on the particular parts, manufacturer and circumstances of
the claim.

If a "part" is fitted incorrectly and is the cause of the "part" being faulty Road Runner Offroad will not exchange/Refund or replace the part.

Where Do Customers Return Items?

Authorised returns (approval must be sought prior)

Products are to be returned to

Road Runner Offroad

37 Old Sale Rd

Buln Buln VIC 3821

The parts must be sent with a copy of the original tax invoice with up to date contact details and a letter explaining what the problem is with the parts supplied. 

Parts must be placed on a trackable freight Carrier and Road Runner Offroad will not be held liable for lost freight, and will not pay or replace lost freight.

Who Pays For Returns?

Road Runner will pay for all freight charges if product is deemed faulty as per the products warranty clause.  When a return is not due to a manufacturers fault, the customer must pay freight costs.

20% restocking fee will apply for products that are not faulty

If Road Runner Offroad has sent you the wrong part, we will pay full cost of freight

Parts to be returned for assessment are to be paid by the customer.  If the product is deemed faulty, Road Runner Offroad or the Manufacturer will reimburse the original cost of freight.

Credit For Return?

If a return has been approved and the customer would like the money returned, Road Runner Offroad will only return the money to the EFT/PayPal account or credit card number that the original invoice was debited to.

Packaging Materials

If products are returned in damaged and / or not the original packaging, the cost of the replacement packaging will be taken off the refund amount.

It is up to the Person fitting the products to make sure the parts do work correctly, are fitted 
correctly and are the correct parts prior to fitting.

We have endeavoured to give the most accurate description of our products, shipping, payment and warranty terms. If you are unsure of these terms, please contact us before purchasing.