Returns Policy

Road Runner Offroad Pty. Ltd. (ACN 633 785 869)
4 Auto Way, Pakenham VIC 3810
Phone: (03) 5614 5916 | Email: sales@roadrunneroffroad.com.au

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes these rights.

Our warranty

In addition to your rights under the Australian Consumer Law, products sold by Road Runner Offroad carry a warranty of at least 12 months from the date of purchase, unless a longer period is stated on the product page or provided by the manufacturer. This additional warranty applies to the original purchaser.

The warranty does not cover damage caused by incorrect fitment, misuse, accident, modification, or use outside the product's intended purpose. It is the installer's responsibility to confirm the part is correct for the vehicle and is fitted correctly before and during installation.

Faulty products or products not as described

If a product is faulty, or does not match its advertised description, contact us. We will assess your claim and arrange a repair, replacement or refund as required by the Australian Consumer Law. This applies to all products we sell, including other manufacturers' brands. Where needed, we will liaise with the manufacturer on your behalf.

Change of mind

We do not offer refunds or exchanges for change of mind. Any change-of-mind return we agree to is at our discretion. It must be requested within 60 days of delivery, and the product must be unused, unfitted, and in its original undamaged packaging. A restocking fee of 20% applies, capped at $200 per order for all change of mind refunds, we will waive this for change of mind returns that result in an exchange or store credit. The customer pays all freight.

How to make a claim or return

  1. Email sales@roadrunneroffroad.com.au before sending anything back. All returns must be approved first.
  2. Include your proof of purchase (invoice, order number, receipt or bank statement), your current contact details, and a description of the problem. Photos help.
  3. Once approved, send the product to the address above using a trackable freight service.

Freight costs

  • Faulty products: Where you have sent a product for assessment and it is found to be faulty, we will reimburse your reasonable freight costs. For large or heavy items that can't easily be returned, contact us and we will arrange collection.
  • Wrong part supplied by us: We pay all freight.
  • Not faulty / change of mind: The customer pays freight in both directions.

Refunds

Approved refunds are paid to the original payment method (card, EFT or PayPal) used for the purchase.

If you are unsure whether a product suits your vehicle, please contact us before purchasing.